Privacy Policy

Effective Date: October 30, 2026

VIHOz ("VIHOz," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our team, or inquire about our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, submitting an inquiry, requesting technical support, or communicating with our team.

This information may include:

First and last name
Email address
Phone number
Company or organization name
Industry and equipment information
Details about technical support requests or service inquiries
Other information you choose to provide through our website or communications

We may also automatically collect certain technical information when you access our website, including your IP address, browser type, device information, operating system, referring website, pages visited, and general website usage information.

2. How We Use Your Information

We may use collected information to:

Respond to inquiries and provide customer support
Evaluate requests for instrument repair, maintenance, refurbishment, and technical services
Communicate about requested products, services, and training opportunities
Prepare service recommendations, proposals, and quotations
Improve our website, services, and customer experience
Maintain website functionality, security, and performance
Comply with applicable legal obligations
Send marketing communications where permitted by law and consistent with your preferences

We do not sell personal information for monetary compensation.

3. Cookies and Tracking Technologies

Our website is hosted on Wix and may use cookies and similar technologies to support essential website functionality, security, performance monitoring, and visitor analytics.

Cookies may help us understand how visitors interact with our website and improve the user experience.

Depending on your location and the technologies enabled on our website, you may have the ability to manage nonessential cookies through a cookie consent banner or your browser settings.

Disabling certain cookies may affect website functionality.

4. Third-Party Services

We use third-party service providers to support website hosting, communication, analytics, and business operations.

Our website is built and hosted using Wix.com, which may process certain information on our behalf in accordance with its privacy practices and applicable agreements.

Other third-party providers may be used to support services such as email communications, website analytics, and customer inquiries.

We encourage visitors to review the privacy policies of third-party websites and services they access through links on our website.

5. How We Share Information

We may disclose personal information:

To service providers assisting with website hosting, communications, and business operations
To contractors or business partners when reasonably necessary to fulfill a requested service
When required by law, regulation, legal process, or governmental request
To protect the rights, safety, security, and property of VIHOz, our customers, or others
In connection with a business merger, acquisition, restructuring, or transfer of assets, subject to applicable law

We do not disclose personal information to unrelated third parties for their independent marketing purposes without appropriate authorization.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage users not to submit passwords, sensitive personal records, confidential research data, or other highly sensitive information through general website contact forms.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, meet contractual obligations, or comply with applicable legal requirements.

Retention periods may vary depending on the nature of the information and our business relationship with you.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Exercise other privacy rights available under applicable law

Certain requests may be subject to legal exceptions, verification requirements, or retention obligations.

To submit a privacy-related request, please contact us using the information provided below.

9. International Visitors

Our website may be accessed from locations outside the United States.

If you access our website from another country, your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. Children's Privacy

Our website and services are intended for businesses, laboratories, research organizations, and adult professionals.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. External Links

Our website may contain links to third-party websites.

VIHOz is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the applicable policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, website functionality, legal obligations, or privacy practices.

Updates will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

VIHOz

Email: sales@vihoz.com